We have a new appointment system and how you contact us has changed. 

The new system is called PATIENT TRIAGE and is being adopted by all GP surgeries. So how does it work?

Patients requesting an appointment, or need to contact us for any other reason, will now have to firstly provide information about their needs online. This information will be delivered to the surgery using an online form via Smartphone, Tablet, Computer, or our Website.

To access the on-line form, please use the CLICK HERE - to book an appointment link on our Website Home Screen, which is clearly shown.

The information will help our GPs direct patients to the most appropriate professional to help with their needs.  We aim to get back to you by the next working day, or sooner, to tell you the next course of action, which will either be to book a face-to-face appointment, a telephone appointment, or you will be given advice.

If a patient does not have online access, our staff will assist by completing the form.

Patient Triage is working well in many surgeries. It ensures that healthcare resources are more effectively allocated to patients and waiting times are reduced for those with urgent medical needs.

VIDEO CONSULTATIONS  Video consultations are a convenient and practical way to achieve an on-line ‘meeting’ with a clinician. This service can be arranged using the Livi application (see link below) 

For your convenience, video consultations may be booked up to five days in advance of the consultation. However, if a ‘same day’ consultation is needed, it will be possible to join a ‘same day’ queue when consultations will take place in strict order of joining the queue.  

Download the Livi App here

Our clinicians will always try to give patients the best possible care and attention. Home visits however, can sometimes be restrictive simply because available clinical facilities at home are not as extensive as those available to us in our surgery. With this in mind, if at all possible, it is always preferable for a patient to be seen at our surgery.

Clearly, home visits should only be requested for those patients unable to attend the surgery because of serious illness and/or infirmity and whenever possible such requests should be made before 10. 00am. 

A doctor will telephone a patient prior to making a home visit, to ensure this is the best course of action to take. Nevertheless, patients may be assured their welfare is always paramount when we consider which consultation path is the most appropriate to follow.

Our texting service sends you confirmation and reminders about your appointments.

To receive this service you will need to register by completing a consent form (see opposite)

Please, always make sure we have your up to date contact details eg: address, telephone numbers and email.